Drug Policy

Effective Date: [3-6-2013]

Last Updated: [15-6-2026]

1. Purpose

At arrowmeds.com, we are committed to providing safe, authentic, and high-quality pharmaceutical products while complying with applicable laws and regulations. This Drug Policy explains how we source, dispense, and manage medications sold through our online pharmacy.

The purpose of the drug policy is to provide information that the company follows government rules and regulations and will never compromise them. Furthermore, the core purpose of the drug policy is that the company understands the healthcare sector and its responsibilities; we understand that healthcare is the priority and profit is secondary.

2. Authenticity of Medicines

All governments and health institutions have made certain regulations that work like a constitution and create authenticity of medicines. Arrowmeds.com, following its mission and vision, always provides its customers authentic and authentically sourced medicines that are manufactured with authenticity as well. For manufacturing, cGMP is the symbol of authenticity standards.

Authenticity of medicines reduces the risk of fake and illegally manufactured medicines. Authenticity includes WHO-GMP manufacturing, mass serialization, interoperable tracking, verification, and a strong distribution network. All governments have different authenticity acts or standardization policies through regulations like FMD, DSCSA, Schedule H2 tracking expansion, and global WHO.    

3. Prescription Medications

The drug policy for prescription medication revolves around a cycle that includes: diagnosis, prescription, verification by a pharmacist, and consumption by the patient. Prescription medications are legally controlled and can only be consumed by the patient when an authorized diagnosis is made by a health provider and an official prescription is given.

To buy prescription medication, the customer needs to upload the prescription on the website. The website will review the authorized prescription and then allow placing the order. It will save our customers from consuming the wrong medicines and their side effects.    

4. Non-Prescription (Over-the-Counter) Medicines

Arrowmeds also provides most of the over-the-counter medicines on our online pharmacy portal. The non-prescription medicines we provide on our platform are government-approved, and we make sure all legal requirements are followed. We also provide medicine-related definitions, uses, side effects, and all other information in the form of descriptions on separate medicine web pages on the same platform.

We continuously update our drug selling policy according to the country and their policy. If any drug is restricted or approved, we update our online platform accordingly with appropriate information for our customers. Customers can read them and make the right decision.   

5. Customer Responsibilities

There are some specific customer responsibilities, which need to be taken care of by each customer when they visit and buy medicines from an online platform like ours.

Upload the official or valid prescription:

All customers must upload a valid prescription as a right and legal practice. An incorrect prescription will put the customer’s health at risk, which is not advisable. A valid prescription is one that your professional health provider provides you after your thorough check-up. Moreover, it has to be the latest and not an old one; in some countries, a prescription 3 to 12 months old is acceptable.  

Provide factual personal details:  

One of the most important responsibilities is providing factual personal details; many times the medicine provider and customer suffer because of the failure to provide the right personal details like name, delivery address, phone number, email ID, bank details, etc. 

Do not buy restricted products:

Being a responsible customer, you need to know not to buy restricted products in your country. Do understand that some medicines may be restricted in your country, but they could be sellable in other countries, so don’t get confused. Get informed about what is restricted in your country and make the decision of buying medicines accordingly.

Support prescription confirmation process:

We and all legitimate online pharmacies have to follow the process of prescription confirmation, and we require complete support from our customers. It is for the safety and security of our customers only. If customers support us by providing time and the required information, we can do our job easily and precisely for you.

Safe handling and storage:

All the information regarding safe handling and required storage conditions is mentioned on the medicine box and on the website page. You must follow all instructions for medicines to work in your favour and not against you.

6. Medication Safety

Arrowmeds follows a 3-stage safety protocol at our establishment.

1st stage:

When we receive the product at our facility, our QC department thoroughly checks medicines, packaging, expiry date, required storage conditions, and information for the customers. When the medicine clears our QC department, it goes to the storage department.

2nd stage:

In the storage department, experts manage the safety, security, and handling of the medicine carefully. Moreover, they also manage the environmental conditions, inventory, and handling till the shipping.

3rd stage:

The last stage of medication safety is done with our associate shipping partners. We follow the entire requirement thoroughly to make sure the medicine reaches you in a safe condition even during harsh shipping conditions.

7. Product Information Disclaimer

Following all the drug policy regulations, we share a complete product information disclaimer on our portal arrowmeds.com. Our customers’ health and safety is our first and foremost priority, and to achieve that, we clearly state that the information provided on our platform is for knowledge purposes and should never be taken as official medical advice.

8. Controlled Substances

We never provide controlled substances without a prescription to customers, as the health of our customers is the core of our existence. For 13 years, we have been following our vision and mission to provide affordable medicine to the world to improve their health, and we are completely following it.

9. Order Review and Verification

As soon as arrowmeds receives an order, we review and initiate the verification process. We verify the uploaded prescription, the Rx medicines, their dosage strength, expiry date, storage and handling, etc. We get everything ready before confirming the order, and if any lack is identified during the process, we will notify the customer about it.

10. Storage and Handling

The storage and handling department is working in shifts to make sure the quality of the medicine is maintained, and no defect or damage occurs. Each and every order we dispatch is handled with extreme care and precision through the dedicated department and professional staff.

11. Prohibited Activities

We follow prohibited activities rules and regulations created by the government of all the countries that we operate in. We do not promote or support these activities at any stage of our business. We encourage and make our customers aware of prohibited activities to maintain the quality and authenticity of the healthcare industry. 

12. Policy Updates

Drug policy and related updates are important, and we know it. We also know how important it is for our customers to know policy updates regarding the medicines they are consuming. As a responsible pharmacy, we always update our policies on our portal and inform our customers when they order any particular medicine.

13. Contact Us

If you have questions regarding this Drug Policy or the medications offered on our website, please get in touch with our customer support team.

Email: admin@arrowmeds.com.

Website: Arrowmeds

Business Hours: [Monday to Friday9:00am – 8:00pm (IST)

Saturday to Sunday9:00am – 12:00pm (IST)]